Unable to Log In - Signup/resend activation email loop
I had signed up and paid for yearly access but cannot log in to the site. It keeps sending signup activation emails, which i follow and it takes me just to the customer portal. The portal says my subscription is active but I cant get access anywhere else. If i try log in again it just sends another signup email.
This has been going on for a couple of months and i was hoping the problem would be fixed by now. Please help.
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Comments3
@levelsio
Dec 14, 2024
Make sure you login on the site here:
And not the Billing portal here:
Yellow Syrup
Jan 9, 2025
The main screen is always where i try login and this is where the loop starts. It just says check your email and sends an *ACTION REQUIRED* automated email. When i follow the links it takes me to subscribe again, and if i follow the prompts to subscribe it says the subscription is already active ‘You already have a subscription with us’ login to manage your account (as per last page above you sent).
I have seen similar messages on these forums with people that have had the same issue (but have since been removed).
@levelsio
Jan 27, 2025
You should NOT login there, you should go to the Billing link and login there to cancel your subscription. Also there is NO payment for your email address ever. So you probably used a different email address. Check your payment receipts emails to see which email you used and use that to login or cancel.