I paid $199 for the Ultra subscription and canceled 73 minutes later after a deeply frustrating experience trying to get useful results. In my experience, the advertised “upgraded” features provided no meaningful improvement, and the service’s limitations made it unsuitable for my needs.
The customer service situation makes this considerably worse. I could not find a working way to request a refund, contact a human, or email a monitored support address. The contact listed on my invoice is literally a no-reply address. Charging $199 while making meaningful customer support this difficult to access seriously undermines my trust in this business.
Your FAQ also contradicts itself: one answer states that refunds are unavailable, while another tells customers to self-refund. That option was not available to me.
I am requesting a full $199 refund to my original payment method. I canceled promptly after discovering the service did not meet my needs, and I am asking you to resolve this fairly rather than leave me paying for a month of a service I rejected within 73 minutes.
I intend to share honest, factual reviews of my experience—including the features, limitations, and difficulty obtaining customer support—on public review platforms. Any review will accurately reflect how you handle this refund request.
A full refund would resolve my complaint. Please provide a substantive response within five business days.