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Reactivate account

I had an account that I just stopped paying monthly. Now I reactivated it with a yearly plan, and still I’m blocked. Probably because in Stripe still shows last invoice not paid, and does not consider the new plan, even with the same email.

Status: Completed4 comments

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Comments4

  • @levelsio

    Team•

    Jul 4, 2025

    Fixed now! The Stripe customer_id somehow did not update. Will investigate and fix permanently too

    • Turquoise Skybase

      •

      Jul 5, 2025

      No, still account cancelled when I login cassio@cassiobp.com.br please check.

    • Turquoise Skybase

      •

      Jul 7, 2025

      Hey, any updates? I still can’t access my account…

    • Turquoise Skybase

      •

      Jul 7, 2025