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Nomads. com took my money

Nomads.com

I paid for the membership with Apple Pay, and the transaction appears on my statement, but Nomads.com doesn’t recognize my profile. There's no way to contact them—just the usual self-service customer support, which feels like a total cop-out. Does anyone know how to reach them? Feels like a scam.

Status: Completed2 comments

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Comments2

  • @levelsio

    Team•

    Feb 16, 2025

    Hi, this is a result of Apple Pay’s email cloaking.

    It anonymizes your email adress like blue-cat-dog-elephant@icloud.com but then you don’t know what email you signed up with.

    Please check your inbox for payment receipt and use that email to login, and once inside change that to your actual email.

    I’ve disabled Apple Pay for now cause this is a recurring issue with it.

    • Aquamarine Stone

      •

      Feb 16, 2025

      Hi,

      I only have one email, the one I signed up with. It looks like the registration was never completed—I checked promotions, spam, and all folders, but received nothing. The only place Nomads.com appears is on my statement, and I have proof of payment.

      If you can’t link the payment to my account, the only option seems to be a refund so I can retry after logging in. Please assist.

      Thanks.