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No mug after 9 weeks :(

Hi Pieter,

I bought a Founder mode mug for €45 nine weeks ago, but it hasn’t arrived yet.

We completely missed the relevance window so I’d like to cancel altogether and get a refund.

Thank you!

Pier

Status: Completed3 comments

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Comments3

  • Tomato Oak

    •

    Nov 3, 2024

    Thanks for the reply PM bot 🙂

    I just replies to the support@levels.io email with the order confimation.

    Guess the order was $38.

    When I click ‘Cancel item’ it also leads to levels.io support email

    mailto:contact@support.levelsio.com

    I’ll wait for a human response ✌️

  • @levelsio

    Team•

    Nov 3, 2024

    That’s insane! No idea why that happened. Is it possible to reply to the order email and tell them? They’ll refund you. I’ll also send them a message!

  • Tomato Oak

    •

    Nov 3, 2024

    Ps. I may sound angry there but I’m not lol. ✌️