Skip to main content

Important!!! Request Refund – Annual plan charged by mistake – No button visible – No support contact

Photo AI

Hi, I was charged for the annual Photo AI plan by mistake. I have NOT created any AI models or generated photos yet, so I should be eligible for a refund according to your policy.

The “Request a refund” button is not visible in my account despite logging in and out, using different browsers, and accessing via the billing link in the welcome email.

I tried to reach support via the only email address I could find (hello@photoai.me), but they told me that they are a completely different company. This is extremely confusing, especially since there is no visible support contact for photoai.com on the website or in the welcome email.

I’ve seen previous cases like this one marked as “Closed” without public resolution: https://ideasandbugs.com/p/i-signed-up-for-a-monthly-subscription-but-was-signed-up-for-annual-instead

I trust the team will be able to assist me in the same way.

Please help me resolve this ASAP. I just want to switch to the correct monthly plan.


Thanks in advance, Laura

Status: Closed2 comments

Log in to comment and vote

Comments2

  • Amaranth Clock

    •

    Sep 3, 2025

    Update: refund button finally found (inside Billing → Request a refund). This location is not clear in the FAQ or chatbot replies, which repeatedly point to a different dropdown menu. Please update instructions to save users this confusion.

  • Amaranth Clock

    •

    Sep 3, 2025

    Hi again,

    This issue is not resolved.
    I have not received any response by email, no refund has been issued, and the “Request a refund” button is still not visible in my account.

    Could you please re-open this ticket and confirm the status?
    I want to resolve this privately, but since there is no other contact method for PhotoAI.com, if I don’t hear back soon I will have no choice but to escalate publicly via Twitter.

    Thanks for your understanding.
    Laura