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i'm traying again. Please, it's important.

Photo AI

I'll try again. I made two purchases: 1000 credits and 2500. They took my money but I didn't receive any extra credit

transaction-statement.pdf

38.9 KB• Document

I'll also forward you the invoices. I used my personal email as invoicing so, since you said that the expense doesn't appear in my email, that's probably the reason. However, I have the invoices and the money taken. I have an ULTRA subscription and I use photoAI daily, I would be very disappointed if this situation were not resolved.

Status: Rejected1 comment

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Comments1

  • @levelsio

    Team•

    Apr 14, 2025

    There is no payment on file with the email matching your account email that you wrote this support request with so I cannot help you.

    Please report this with the right email that you used to pay this so I can verify the payments I am refunding are the correct ones.