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I was charged, but my account was never made, I can't request a refund since I can't login.

Status: Completed2 comments

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Comments2

  • @levelsio

    Team•

    Feb 12

    Refunded!

  • Teal Lightbulb

    •

    Jan 3

    Was this ever resolved for you?

    I have just experienced the same issue. My credit card has been charged, but the account has not been created.

    What’s more, the email provided in the receipt email from Stripe fails to deliver with “Diagnostic-Code: X-Postfix; connect to nomads.com[104.18.23.30]:25: Connection
    timed out”


    This also appears to have happened to

    https://ideasandbugs.com/p/never-received-emails-after-i-signed-up-site-will-not


    Requiring payment for account sign-up is broken UX because of situations just like this.