I paid my invoice but dont have access
I had subscribed to the Ultra Plan and loved it. When the direct debit tried to charge my card for the second month, it was rejected, so I could not access my models and it did not allow me to select a cheaper option. I was finally able to pay the bill today, the amount was debited from my bank, but I did not receive an email receipt. I received an email saying the payment had failed, but that was not the case. Please restore my account and my models. I paid $199 USD.
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Comments5
@levelsio
Jul 11, 2025
Your payment of $199 didn’t go through. Sometimes banks show failed payments as pending but they’re not actually charged. I can’t do anything here to help you. Wait 3-5 biz days and your bank will fix it. You can’t use your account until all your last invoices are paid.
Orange Hovercraft
Jul 11, 2025
It DID go through. See, there were 2 transactions. I paid the invoice successfully, (see screenshot). Then I tried to reactivate my account, and the website took me back to the page to enter payment information. So I tried to pay it again, and that is the transaction that failed. If you check with your bank you’ll see the money is there.
Orange Hovercraft
Jul 11, 2025
@levelsio
Jul 11, 2025
I’ll fix it! Just have to reactivate your account
Orange Hovercraft
Jul 11, 2025
Yes, there was a transaction that didn’t go through, but the first one did go through. Here’s a screenshot of the debit from my account, so if you check your bank the funds will be there.