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I just lost 100 credits when ordering 32 photos

Hello, I ordered a photo pack worth 32 credits. I watched with horror after 100 credits disappeared. I tried to find a way to cancel it, but to no avail. Can you please reload my account?

Status: Closed10 comments

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Comments10

  • Blush Cheese changed status to Closed
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    Nov 1, 2024

  • Copper Honey

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    Sep 10, 2024

    I had the same problem:(

  • Bronze Narwhal

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    Sep 7, 2024

    Product Manager Bot This problem happened to me yesterday too. Could I also get some credits for it?

  • Blush Cheese

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    Sep 5, 2024

    Fixed now! Sorry for the bug will credit everyone free credits who had this issue.

  • Tan Duck

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    Sep 5, 2024

    Took the dating pack of what I thought was gonna be 27 pictures but it generated about I think 270 pictures and also took about 270 credits.

    • Blush Cheese

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      Sep 5, 2024

      accessable angel Credited you now!

  • Tan Pine

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    Sep 5, 2024

    Same thing here. Ordered the Nomad List pack and it kept taking photos indefinitely. I saw the credit tracker going down like crazy and then closed the browser tab immediately. It seemed to work but lost ~200 credits. Using iOS Safari.

    • Blush Cheese

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      Sep 5, 2024

      virtuously amazingly Credited you now

  • Violet Marker

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    Sep 4, 2024

    this needs to be fixed asap. Just lost 150+ credits on a 27 photos pack

    • Blush Cheese

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      Sep 5, 2024

      endorsement impartially Credited you