Get chared multiple times for "Buy more Credits" but did not get any.
I wanted to buy one time more credit for 40$. But it didn’t worked. So I tried it a few more times but gave up after a while. Today I got the credit card bill and I was chared 12 times! Can I get the credit for one to my accound an refund the rest? Thanks
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Comments2
Purple Teacup
Jun 10, 2025
has this been resolved yet? I am also experienced the same thing
Aqua Snowflake
May 30, 2025
Steps to Take
1. *Contact the Company's Support*:
- Reach out to the company's customer support via phone, email, or live chat.
- Explain the situation, providing details about the multiple charges and the issue with not receiving the credits.
- Request assistance in resolving the matter.
2. *Request a Refund*:
- Ask for a refund for the excess charges (11 transactions).
- Provide your credit card statement or transaction IDs as evidence.
3. *Request the Credit*:
- Confirm with the support team that you're eligible for the credit you initially intended to purchase (for $40).
- Ask them to add the credit to your account.
Additional Tips
- *Keep a record*: Document your conversation with the support team, including dates, times, and reference numbers.
- *Escalate if necessary*: If the support team is unhelpful, consider escalating the issue to a supervisor or someone who can assist you further.
- *Monitor your account*: Keep an eye on your credit card statement to ensure the refund is processed correctly.