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Cannot login

I was late on payment. I tried to login and it said my models were not deleted yet and I can go to payment page and then reactivate account. I made the payment via billing from stripe and now when I login, I click reactivate and it says I cannot reactivate now to prevent abuse… I paid under the promise that my models have not yet been deleted, so I expect to be able to log in and use my account asap. Thanks!

Status: Completed5 comments

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Comments5

  • Yellow Chili

    •

    Apr 3, 2025

    Yes, thank you for quick help. I confirm that the account is reactivated. Just waiting for refund to process. Kind regards

  • Yellow Chili

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    Apr 3, 2025

    I don’t have confirmation of a refund. Do you know how long it takes to process?

  • @levelsio

    Team•

    Apr 3, 2025

    I’ve refunded your payment from today. Please try now to reactivate

  • Yellow Chili

    •

    Apr 3, 2025

  • Yellow Chili

    •

    Apr 3, 2025